Terms & Conditions
TIMPORTANT:We take great care to send our products in good condition, and well packaged. Any breakages or other problems must be reported to us within one weeks of delivery, as good are insured by our courier service for 2 weeks following delivery only.
Ordering and Payment
We accept orders from customers worldwide. We accept payments in New Zealand dollars only. Please use our secure online payment options. Credit card payments can be received via Paypal. You do not need to be a Paypal member to make a payment this way. If you choose Paypal we don't receive or store your credit/debit card details but only the confirmation of the completed transaction.
We reserve the right to notify if any order has incorrectly calculated cost, shipping, or quantity error. This email will generally be sent out you within 48 hrs and we will give options to proceed forward.
Occasionally we do run out of some items but this is rare. If this does happen we will inform you immediately of any delays.
Privacy Policy
We do not disclose buyer's information to third parties. Email addresses are used by only us to contact customers regarding their orders if necessary.
Customer addresses and delivery details are only shared with third parties responsible for carriage of goods. We do not receive any customer credit card details from Paypal.
Returns Policy
If there is problem, please contact us and give us your contact details and order details, and tell us the reason why you are not happy with your goodies. If for some reason you are not satisfied, return the item to us in original condition.
Upon return and inspection we will be pleased to promptly issue a full refund, minus shipping and handling charges.
All returns must be processed within 7 days of purchase.
Please note Exception:
Courier companies do NOT cover perishable goods and will NOT accept charges or claims for goods that are left outside unattended and perish, nor do we sorry. We strongly recommend to ship to an address where someone is there to collect from courier directly. Courier items need to be delivered to a weatherproof secure area, so please ensure you are not leaving items outside.
Shipping
The shipping cost is calculated and added to the total amount on the check out page.
We generally process and dispatch all internet and phone orders within 48 hours (except where we are required to make special orders such as custom made lollipops) . Our products are couriered in satchels or secure cardboard boxes and handled by a number of Couriers. This means you should receive your order within 2-4 working days anywhere in New Zealand. Allow an extra day for rural delivery.
Please note that for bulk orders, the shipping rates may differ. Contact us to discuss your shipping costs if you are not sure.